> Terms and conditions of use

Terms and conditions of use

Terms & Conditions

We like to keep it simple; the following points cover our general T&Cs unless otherwise stated. By ordering products on this site, you agree to be bound by these Terms and Conditions:

  1. You may not use our sites and services if you are under the age of 18 or if you are not allowed to enter legally binding contracts.
  2. All purchases are subject to availability.
  3. Strictly no cancellation/amendment of order or delivery address is allowed upon confirmation unless stated otherwise.
  4. Management reserves the right to make the final decision should disputes arise.
  5. While we try and ensure that all prices and information on our website are accurate, errors may occur. If we discover an error in the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price / information or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 
  6. You authorize us to use, store, share or process your information in order to provide a service to you. Furthermore, this information may be utilized to send you invoices and other communications.
  7. Chateau Italia Pte. Ltd. reserves the right to cancel and/or fully refund purchases that may have occurred as a result of pricing, typographical, technical or other errors.
  8. Local Delivery is only applicable to addresses within Singapore.
  9. Delivery time may vary due to unforeseen circumstances; we will try our best to offer alternative solutions and keep you informed, whenever possible.
  10. Chateau Italia Pte. Ltd. will not be held liable for any lost parcels / damaged items that are mailed out should the customer / visitor opt for normal mail delivery.
  11. Terms & conditions are subject to change in circumstances that are beyond the company’s control; this may include natural disasters, acts of god, civil unrest, and unexpected business closure among others.